Thoughts and Media Appearances

  • Counselors in the Modern Era: Advancing Identity Management
    Counselors are a way to both humanize online interactions and make meaningful (as in meaningful and valuable to the individual) progress on solving the challenges of digital identity management.
  • An introduction to customer identity and access management
    When I started at Salesforce nearly a decade ago, I was intrigued by the potential of combining customer engagement data and services with identity. Back then customer identity and access management (CIAM) was newish. The amount I didn’t know was staggering and frankly I still have a lot to learn. But have over the years… Read more: An introduction to customer identity and access management
  • What it takes to give a keynote
    From time to time, people ask me about my presentation techniques. More often than not, they aren’t actually asking me about how I grow ideas for presentations, build decks, or rehearse. (No one, btw wants to hear about the rehearsals.) What these people are really asking is for is, “What do I need to do… Read more: What it takes to give a keynote
  • Identity Week DC with Identity at the Center #237
    Not only did I have the please of being back on the Identity at the Center podcast, but I got to co-host AND Steve “Hutch” Hutchison was the guest. Hutch is an old friend/colleague/client. He’s the Director of Security Architecture at the Mitsubishi Bank of Tokyo and is absolutely one of the smartest people in… Read more: Identity Week DC with Identity at the Center #237
  • Ceremonies
    Each of us perform countless ceremonies throughout our days. Those series of acts the perform with steps prescribed by ritual or convention. This is true in both the the analog and digital worlds. But when it comes to how we are known to others, the ceremonies that we do in in the digital world differ greatly from those in the analog world… and that leads to real problems.